Cats, Dogs & Peace of Mind offers a London-wide, live-in house and pet-sitting service, subject to availability.
You may be going on holiday, having a short break or a long hospital stay, or you may have to be away on business.
What we offer is peace of mind.
When our carers house sit what they do is watch over your cats, dogs or other pets and your home, property and possessions. The presence of one of our professionally trained, security-vetted, fully insured carers living in your home ensures enhanced security.
Our tailor-made services are designed to suit your requirements. With this in mind we offer three tiers and tariffs:
Daycare, which covers eight hours during daytime where the carer stays in the customer’s home and looks after and exercises the pet/pets.
Overnight stays, which cover a minimum 24-hour period where the carer stays in the customer’s home and looks after the pet/pets and home as the customer would if he/she/they were working – i.e. the carer will be away for no more than eight hours (but no more than four hours at any one time) in any 24-hour period.
House-sitting 24-hour stays, which again cover a minimum 24-hour period but this time where the carer will be away for no more than two hours in any 24-hour period.
This means there is no need to put your pets in kennels or catteries, as your home and your animals are safe and secure in our hands.? We can even water your plants.
Frequently asked questions
What is the basic procedure in arranging CDPOM to look after my pets and my home?
Once a representative of CDPOM has taken down your details in a face-to-face interview and you have paid your deposit, the most suitable member of our team is chosen for your home and pet/s and you are either introduced or you are informed about your prospective sitter and given a brief history of their background.
This initial interview gives you the opportunity of ensuring that CDPOM knows how you would like your home and your pets cared for while you?re away, or simply too busy.
You will receive a copy of the interview schedule, which you must read carefully, correct and return or sign if you are in agreement with the contents and the terms and conditions.
If appropriate the assigned CDPOM carer will arrive on the day and time required and have a final briefing with you prior to your departure.
How long will the sitter be in my home?
Cats, Dogs & Peace of Mind has three tiers of service and tariff to choose from:
Daycare, which covers eight hours during daytime where the carer stays in the customer?s home and looks after and exercises the pet/pets.
Overnight stays, which cover a minimum 24-hour period where the carer stays in the customer?s home and looks after the pet/pets and home as the customer would if he/she/they were working ? i.e. the carer will be away for no more than eight hours (but no more than four hours at any one time) in any 24-hour period.
House-sitting 24-hour stays, which again cover a minimum 24-hour period but this time where the carer will be away for no more than two hours in any 24-hour period
What does a CDPOM carer do whilst living in my home?
As a minimum, CDPOM expects the carer to have access to a kitchen, bathroom and bedroom (including bed linen) and the use of a television and radio. Beyond this our rules are very strict: our carers may not use your computers, access the internet or access any equipment or facilities unless agreement for their use has been specified and agreed with you.
Where absolutely necessary telephone use will be kept to a minimum and a log will be maintained of all calls made.
While living in your home a CDPOM carer will safeguard your property and care for your pets.
He or she will keep your home clean, tidy and undertake light gardening tasks.
We will not record a list of your visitors, monitor your telephone and/or forward messages, unless this is specified.
A CDPOM carer will use their own food unless authorisation has been given for to use any items while you are away.
How does having a CDPOM carer living in my home affect my own insurance?
We recommend that you advise your insurance company that we are in residence – some companies offer discounts.
What if an emergency occurs?
When a representative from CDPOM discusses your booking in detail face-to-face you can provide a list of trusted tradesmen and professionals for our carer to contact in the event of any emergency. It would be helpful, however, if you arranged in advance with your suppliers that any emergency work undertaken while you?re away will be charged to you on account.
Our sitters are selected partly for their initiative and ability to cope with unforeseen circumstances, so you can be safe in the knowledge that if any unexpected emergencies do occur the necessary action will be taken. Where possible the sitters will inform your emergency contact and/or you of what needs to be done and the costs involved. Any costs incurred by CDPOM will then be billed back to you.
All efforts will be made to contact the owner/identified contact in the event of any emergency. However, the right to make decisions regarding the best course of action (and in the case of a pet?s health, provided it is at all times acting in the best interests of the animal, and on the advice of a vet) is held by CDPOM.
What if the sitter accidentally damages something or is injured when carrying out agreed duties?
CDPOM carries comprehensive insurance, including cover for employers? and public liability, personal accident and accidental damage for the sitter.
All of our sitters undertake basic health and safety training. During the booking meeting a risk assessment will be undertaken and you will be advised of any issues. The sitter is instructed not to place their personal safety in jeopardy.
What happens if the sitter is taken ill during the assignment?
Should a sitter be taken ill then a replacement will be arranged and you/your emergency contact will be informed immediately.
What if my return is delayed?
Your home and pet/s will remain protected until your return. You will be charged the appropriate additional rate for house and pets, with a bank holiday supplement if this applies.