Prices
Booking & Paying Our Pet Care Prices
When you book one of our services – home visiting pet care, dog walking, dog day-care, or grooming – customers need to be aware of our payment procedures to pay our pet care prices (see bottom of this page).
Care for your cats, small pets & your home*
| PET CARE PERIOD | PRICE |
| Monday-Friday (excluding Bank Holidays) | £17.50 per visit for up to 2 cats or small animals* |
| Saturday-Sunday (excluding Bank Holidays) | £20 per visit for up to 2 cats or small animals* |
| Bank Holiday weekends | £27 per visit for up to 2 cats or small animals* |
| Christmas season (24-28 December to 31 December-3 January) | £27 per visit for up to 2 cats or small animals* |
| Elite rate, where customer specifies who cares for their pet(s) | Add 20% to price |
| *Additional cats or small pets more than 2 | £6.50 each |
The above prices include all aspects of our service visiting your home and looking after your pets, including refreshing food & water, scooping & clearing litter, providing daily logs, ensuring your home is secure and tidy, security vetting carers and covering them with full liability insurance etc.
Dog walking, care for your dog*
Because dogs come in so many different shapes, sizes and have such varied levels of energy it’s not possible here to give standard prices for each of the animals we care for and walk so please enquire.
| PET CARE PERIOD | PRICE |
| Mon-Fri visit for 1 dog (each walk lasts a minimum of 40 mins) | From £17.50...Please enquire |
| Weekends and after 6pm or before 9am on weekdays for 1 dog | Please enquire |
| After 6pm or before 9am at weekends & on Bank Holidays for 1 dog | Please enquire |
| Christmas season (24-28 December to 31 December-3 January) for one dog | Please enquire |
| Elite rate, where customer specifies who cares for their dog | Add 20% to the price |
| *Additional dogs | £6.50 each |
Dog Day Care with carer, or in your own home
Day Care covers an eight hour period during daytime where the carer looks after and exercises the pet/pets. It does not mean that the carer will spend all this time in the home. As above, because dogs come in so many different shapes, sizes and have such varied levels of energy it’s not possible here to give standard prices for each of the animals we care for so please enquire.
| PET CARE PERIOD | PRICE |
| Mon-Friday visit, 1 dog | £53.25 |
| Weekends, after 6pm, Bank Holiday weekends including Good Friday, 1 dog | Please enquire |
| Christmas season rates (24-28 December to 31 December-3 January), 1 dog | Please enquire |
| Elite rate, where customer stipulates the carer | Add 20% to the price |
| Additional dog or other pets | Please enquire |
Overnight stays with carer, or in own home
Overnight stays cover a minimum 24-hour period where the carer stays in the customer’s home and looks after the pet/pets as the customer would if he/she/they were working – i.e. the carer will be away for no more than eight hours (but no more than four hours at any one time) in any 24-hour period.
| PET CARE PERIOD | PRICE |
| Sunday-Thursday visit for 1 dog | £65 per night |
| Friday & Saturdays, Bank Holidays & Good Fridays for 1 dog | £75 per night |
| Christmas season rates (24-28 December to 31 December-3 January) for 1 dog | Please enquire |
| Elite rate, where customer chooses specific carer | Add 20% to the price |
| Additional dogs | Please enquire |
House-sitting 24-hour stays with carer or in own home
House-sitting 24-hour stays, which again cover a minimum 24-hour period but this time where the carer will be away for no more than two hours in any 24-hour period.
| PET CARE PERIOD | PRICE |
| Rate for any day for 1 dog (apart for Bank Holidays & the Christmas & New Year season) | £80 for each day |
| Rate for Bank Holidays & the Christmas & New Year season for 1 dog | Please enquire |
| Additional pets | Please enquire |
Extra charges
| DESCRIPTION | CHARGE |
| First consultation with key collection | FREE OF CHARGE |
| Each subsequent key collection or delivery by special arrangement | £6.50 |
| Emergency call out weekdays | £16.50 + £12.50 for each extra hour |
| Emergency call out weekends | £19 + £13.50 for each extra hour |
| Weekday trip to vet* | £16.50 + £12.50 for each extra hour |
| Weekend trip to vet* | £19 + £13.50 for each extra hour |
| Tending gardens & outdoor containers etc. | Free for first 15 mins, then £5.00 per 15 mins |
| Shopping for pet food, litter etc. not provided by customer | £6.50 + cost of goods |
| Parking and Congestion Charge fees** | These may be charged on an ad hoc basis** |
*With a trip to the vet the basic price is for the call out. An additional amount will be charged for each extra hour.
Important information
**Homes in Controlled Parking Zones, or affected by the Congestion Charge zone, or on Red Routes may incur additional fees unless permits are supplied or the charges paid in advance. Additional fees may be charged for other requests such as applying medication to pets, or for taking care of unusual numbers of animals, or animals requiring extraordinary attention.
Our payment arrangements
For Dog Walking Customers
All clients who use CDPOM’s regular Dog Walking services are invoiced in the middle of each month one month in arrears.
Payments on these invoices are due on receipt, unless other arrangements have been made – e.g. we have a customer’s credit or debit card details on file.
For Customers with Cats & Small Animals who use our Home Visiting Pet Care service
All CDPOM customers are required to pay on receipt of invoice, which, when possible will be presented prior to or at the start of the booking, unless other payment methods have been arranged in advance – e.g. you have provided your credit or debit card details.
For Grooming Customers
All Grooming & Microchipping jobs for dogs & cats provided by the Otto & Alice Mobile Grooming Studio will be invoiced unless bills are settled on completion of the work or we already have your card details.
Payment methods
There are a number of payment options open to you.
You can:
- Transfer your payment electronically by BACs to our Barclays account: sort code 20-29-63, account number 90485209, using your name or account reference so we can tie up the payment with our records
- Pay securely and safely via PayPal on the website by clicking on Pay Online and following the instructions. You don’t need a PayPal account to do this.
- Give the details of any of the major credit/debit cards (including Amex) over the phone by ringing the Louise on 07973 692509 or Roger on 07973 815197.
- Pay in cash on first visit
Cancellation Fees
To ensure quality of service we have had to introduce cancellation fees. For home visiting customers, for example, if a period of care is booked but canceled with less than 48 hours notice, 25% of the booking fee will be charged. If a dog walk is canceled with less than 24 hours notice a £17.75 fee will be charged – equivalent to one standard dog walk.
When customers give us their card details they will still have the choice how they pay – by cash, electronic bank transfer, payment via PayPal, or by card. But if payment is not received within the maximum of seven days of the invoice date the card details will be used to take payment of any outstanding bill. Paying in advance or providing card details will guarantee the service you request.
